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Outdoor Surrounds
  Bamboo Fencing
  Bamboo Poles
  Umbrella & Thatch
  Bamboo Tiki Hut
  Bamboo Tiki Bar

Interior Panels
  Bamboo Panels
  Bamboo Mattings
  Bamboo Bed
  Bamboo Decking
  Bamboo Flooring

Interior Elements
  Screens and Shades
  Interior Designs
  Bamboo Handcraft
  Bamboo Basket

 
 

Shipping:

  In order to ship your purchase, Bamboo Creasian uses Ground and Air Freight (in the continental United States).  All shipping charges will be the responsibility of the customer.  Your order can be received within 5-7 business days.

* Protecting your information is of the highest importance.  We will not sell or give away your information to any third party without your permission

 

Terms And Conditions:

 

Damaged  Merchandise:  When the material leaves our warehouse, it becomes your material.  Bamboo Creasian cannot be held liable for damage orthe  loss of a shipment by a freight carrier.  Claims for damaged product, suspected damages, or shortages must be noted on the carrier's delivery receipt.  All damages and defective products must be reported to Bamboo Creasian within 7 business days of delivery.  The carrier claims representative should be notified by the customer immediately.

*If the freight is signed off by the customer as a clear delivery (meaning no shortage or damage), no claim can be filed with the shipping company or Bamboo Creasian.

Returns: All sales are final.  Products ordered incorrectly cannot be returned without prior approval.  A "Return Material Authorization" form will be provided by Bamboo Creasian and must accompany the product.  All returns shall have freight and related costs prepaid by the customer from point of origin.  Product must be new and in marketable condition.  Additionally, there will be a 20 percent (20%) restocking fee on all returned product.  All freight charges are 100% non-refundable.  Bamboo Creasian assumes the responsibility for Company errors at no charge to customer.

Cancellation or Change Orders of Standard Products: Orders are processed as they are received.  Once they are put into production, add-ons may have to be treated as a new order and may hold up shipment of the original order.  Cancellations and/or Change Orders are subject to approval by Bamboo Creasian.

Technical Advice: Any technical advice furnished by Bamboo Creasian, or any representative of Bamboo Creasian, concerning the use or application of its product is believed to be reliable.  However, the Company makes no warranties, express or implied, of results to be obtained.  Customer assumes all responsibility for loss or damage resulting from the handling or use of any such product, or from any such technical advice.

Disclosures: Bamboo is a natural product; each pole is unique and will vary in size, shape, taper, and color.  All poles are expected to be within +/-20% of the range diameter it is sold in.  Bamboo is a wood product and subject to cracking, splitting and discoloration, none of which will affect its structural purpose.  Although our pre-treatment greatly inhibits the occurrence of these unwanted effects, proper maintenance with wood stains and sealers will help insure continued protection.  Bamboo is a wood product and will fade from the sun.  Bamboo is a wood and can be subject to surface mold when used outdoors.  If surface mold is noticed, the following steps are recommended to remove the mold:  Pressure wash or scrub the Bamboo surface.  Let the Bamboo dry and add a wood sealer with a fungicide.  Bamboo is a wood product and is flammable.  If Bamboo is to be used indoors it is recommended it be treated with a fire retardant.  Fencing products contain galvanized steel wiring that can rust over time.

BAMBOO CREASIAN ASSUMES NO RESPONSIBILITY FOR THE SUITABILITY OF ITS PRODUCT FOR ITS INTENDED USE.

 

FAQ's: 

Q.   How durable is bamboo?

 A.   With proper maintenance bamboo can retain its original beauty for years.

Of course outdoor placement will require more frequent maintenance than indoor placement.  Maintenance consists of spraying with water-seal products or lacquer.

The most important treatment is the treatment that Bamboo Creasian products undergo at our factory in Vietnam long before we deliver the product to you.  You can read more about our proprietary process here.  Your routine maintenance with a water seal product will preserve the effectiveness of our factory treatment for years to come.  And it will make it very easy to rinse off when your bamboo gets dusty or dirty.

 Q.   How do I keep bamboo from cracking?

 A.   Here again, the first line of defense against cracking is the quaternary compound that we apply to our bamboo with our high pressure and temperature treatment at the factory before we ship to you.  Regular application of a water seal product will keep this protection intact as well as preserve the original color and beauty.

 Q.   When I think of bamboo fence, I think of the rolls of fencing sold at a hardware store.  After six months it starts flaking and turning gray.  How is your bamboo fencing different?

 A.   There are 400 kinds of bamboo in the world.  The bamboo you are thinking of is “reed” bamboo.  It is of the consistency of reeds of grass found along a river.  The bamboo that Bamboo Creasian sells is “pole” bamboo.  Every product that we sell comes from poles of bamboo.  Even our bamboo mats are made of veneer of bamboo pole—not reeds of bamboo.  You can think of the difference as the difference between solid wood and flaky leaves.

 Q.   How do I prevent mold and mildew?

 A.   By buying from Bamboo Creasian you are insuring against mold and mildew.  Because Bamboo Creasian, unlike most suppliers of bamboo, treats all of our bamboo products at our factory with our proprietary high-pressure, high-temperature quaternary compound.

 Q.   Can I order custom contoured (pre-bent) bamboo poles? 

A.   Yes, Bamboo Creasean can shape a bamboo pole to order at our factory before final factory treatment.  But it is only one kind of bamboo pole that is capable of this kind of contour treatment.  And only Bamboo Creasian carries this bamboo.  It is our new “iron bamboo” product.  Of course minimum quantities apply.  Contact Bamboo Creasian for details.

 

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